We contacted Franca as recommended by a family member and in no time felt as if we knew her for years. She is not only professional in her position but she takes the time to understand your likes and needs so the focus is on what would work for you. Her response time whether by phone, text, email was immediate. With our limited schedule, she always made the time to shows us what we were interested in seeing even if it meant seeing the same 2 – 3 houses again and again so we could make the right decision. She is extremely knowledgeable in her field. With regard to any professional we needed (inspectors, attorneys, mortgage companies etc.) she knew someone in that field who came well recommended by many. We also experienced with her first hand bidding wars. The first house we lost due to the other buyer going way above our budget. The second house (our current home) we almost lost for the same reason. Franca professionally & objectively presented the facts of both buyers to the sellers and they ended up going with our proposal as ours benefited the seller more than the other buyer’s. We are very happy with the outcome and would highly recommend Franca to represent their needs whether buying or selling a home.